Striker Advantage Technical Support

Technical Support That Keeps Production Moving

Get responsive help from experienced Striker Systems support professionals who understand CAD/CAM software, CNC programming, and the demands of sheet metal manufacturing.
Open a Support Ticket Email Technical Support
Support Built for Manufacturing

When your programming system matters to production, support matters too.

Dependable technical support is critical in advanced manufacturing environments. Striker Advantage Technical Support is designed to help customers resolve software issues quickly and keep their CAD/CAM programming workflow productive.

Support requests can be submitted through the Striker Systems online support portal, by email, or directly from within Striker CAD/CAM software using the Request Technical Support command.

Your request is placed directly into the Striker support queue for review by a technician who can provide a solution or determine what additional information is needed.

Need help now?

Current Striker Systems customers can open a support request using any of the options below.

Online Support
Open Support Portal
Email Support
support@strikersystems.com
Response
Same-day response for tickets opened before 3:00 PM Central
Advantage Technical Support

Multiple ways to get the help you need.

Striker Systems combines direct access to experienced support personnel with tools designed to make troubleshooting faster and easier.

01

Automatic Support Tickets

Open a support ticket through the online support portal or simply email Striker technical support. Your request is immediately entered into the support queue for technician review.

02

Rapid Response Times

Support requests opened before 3:00 PM Central Time receive a same-day response, helping your team move quickly toward a resolution.

03

Request Technical Support

Striker CAD/CAM products include a built-in Request Technical Support capability that gathers the current working session and supporting files into a package that can be transferred to the Striker support team for analysis.

04

Remote Web Conference

When additional assistance is helpful, a Striker technician can initiate a remote web conference to demonstrate procedures, review settings, or validate your system configuration.

Simple Support Process

From problem to resolution.

The support process is designed to get useful information in front of the right technician as quickly as possible.

1. Submit

Open a ticket through the support portal, email support, or use Request Technical Support from within the software.

2. Review

A Striker Systems support technician reviews the issue, supporting information, and available project data.

3. Resolve

The technician provides a resolution or works with you to gather additional details through files, discussion, or remote support.

Emergency Downtime Recovery

When CNC programming downtime cannot wait.

As part of the Striker Advantage Technical Support program, CNC programming assistance may be available to help your organization continue programming CNC equipment when your normal programming system is unavailable. Contact Striker Systems for availability, details, and pricing.

Striker Systems Customer Support

Get help from the people who know Striker.

Whether you need help diagnosing a software issue, validating a procedure, reviewing a configuration, or recovering from unexpected downtime, the Striker Systems support team is ready to assist.

Open a Support Ticket Email Support
Technical Support
support@strikersystems.com